1. Return & Exchange Eligibility
To qualify for a full refund or style exchange, items must meet the following conditions:
- Returned within 14 days of the delivery confirmation date.
- Wig remains unworn, unwashed, and unaltered (lace must be uncut).
- All original luxury packaging, silk bag, tags, and net covers remain intact.
- Item is completely free of makeup, perfumes, or styling product residue.
2. Easy 4-Step Return Process
1
Submit Support Ticket
Fill out the Return Request form below with your Order ID.
2
Receive Pre-Paid Courier Label
Our concierge emails you an insured return shipping label within 4 hours.
3
Quality Inspection
Our artisan team inspects the returned item upon arrival.
4
Instant Refund or Exchange Dispatch
Refund is credited to your original payment method or replacement style shipped.
3. Refund Payment Options
Approved refunds are processed within 48 hours. Options include:
- Original Payment Method: Credit Card (3-5 business days), MoMo/ZaloPay (Instant).
- WigVo Boutique Store Credit: Bonus 5% credit added to your account for future purchases.
4. Hygiene Exclusions
Due to health & sanitation regulations, custom-cut lace wigs, bleached knot customizations, or items worn with cut lace cannot be accepted for return unless defective.
Start a Return or Exchange
Enter your details below to request a return authorization label.
Open Return Request Ticket →