About WigVo
Learn how our AI engine and 100% human hair wigs redefine the luxury online hair boutique experience.
What is the AI Beauty Passport?
The AI Beauty Passport is your personalized profile storing 11 key styling parameters (face shape, skin undertone, head circumference, lifestyle, and aesthetic goals). Our AI engine analyzes your profile to recommend 100% compatible wigs with precise fit confidence scores.
Are these wigs made of real human hair?
Yes, 100% of WigVo Couture wigs are handcrafted from ethically sourced Virgin Remy Human Hair with intact cuticles for natural movement, heat styling, and maximum durability.
What makes WigVo different from traditional stores?
WigVo pairs high-end luxury wig craft with advanced AI virtual try-on and algorithmic face-matching, ensuring you find your exact match without trial-and-error.
Shipping & Delivery
Details on transit times, courier partners, and order tracking protocols.
How long does delivery take?
Standard shipping takes 3-5 business days domestically. Express insured shipping takes 1-2 business days. Custom tailored wigs require an additional 48 hours for final artisan inspection.
Do you ship internationally?
Yes! We ship globally via DHL Express and FedEx with real-time tracking updates sent directly to your email and WigVo App notifications.
How can I track my order?
You can track your order live inside your WigVo Mobile App or via the My Profile > Orders section on our website.
Returns & Exchanges
Our client guarantee policy for exchanging styles or submitting refund requests.
What is your return policy?
We offer a 14-day hassle-free exchange policy for unworn items with original security tags attached and lace uncut.
How do I start an order dispute or return?
Navigate to My Orders > click Support & Dispute, or fill out the support form below selecting "Order Status & Dispute".
Payments & Account
Information on accepted payment methods and VIP Loyalty Club rewards.
What payment methods do you accept?
We accept Credit/Debit cards (Visa, MasterCard, Amex), MoMo, ZaloPay, Bank Transfer, and Cash on Delivery (COD) for domestic orders.
How do VIP Loyalty points work?
Every order earns VIP Points in your WigVo Loyalty Passport. Accumulating points unlocks tiers from Bronze to Diamond Couture with exclusive rewards.
Need Help with an Order?
Fill out the support form below. Our concierge team reviews all tickets within 4 business hours.